Effective Date: [Insert Date]
Applies to: Website Development, Business Strategy Services, Social Media Management, Digital Marketing, and Related Services
At [The Real Hubs], we strive to deliver high-quality digital solutions tailored to your business goals. However, due to the nature of digital services, cancellations and refunds are handled carefully and transparently under the terms below:
🚫 Cancellation Policy
🔹 Project-Based Services (e.g. Website Design, Branding)
- You may request cancellation within 24 hours of payment or before the project work has begun.
- Once the project has started (design, planning, or development phase), cancellation is no longer eligible for a full refund. Partial refunds may be granted based on the stage of completion.
🔹 Monthly/Retainer Services (e.g. Social Media Management, SEO)
- Services can be cancelled at any time, but no refunds will be issued for the current billing cycle.
- You must cancel at least 5 days before the next billing date to avoid renewal charges.
💰 Refund Policy
Refunds are considered under the following conditions:
✔️ Eligible for Refund:
- Duplicate payment or wrong amount charged
- Work not started and request made within 24 hours
- Project canceled by our team before delivery
❌ Not Eligible for Refund:
- Services already delivered or partially delivered
- Change of mind after work has begun
- Delays due to client-side inaction (e.g. unresponsive communication, delay in providing content)
📩 How to Request a Refund
Please email us at [support@yourdomain.com] with:
- Your full name and order/invoice number
- Reason for cancellation or refund request
- Supporting documentation (if applicable)
Refunds (if approved) are processed within 7–10 business days via the original payment method.
⚠️ Disclaimer
All services are subject to our Terms & Conditions. By using our services, you acknowledge and agree to this cancellation/refund policy.
📞 Need Help?
Feel free to contact us at:
📧 [support@yourdomain.com]
📞 [Your Business Phone Number]